Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
11 months ago
due to the diligence ansd good work of jasmine gunes everything was sorted out very quickly. i highly commend her
11 months ago
After a long and drawn out back and forth over some documentation that wasn’t completed with a previous management agent Prime/ Aisha Rasool was excellent at getting on top of it and getting it resolv... See more
11 months ago
Great overall service, consistently on the case with all matters and good comms. Naomi verrell and Karis Burgess. Thank you.
11 months ago
I am a recent customer of Prime Property Management and have come into contact with Bow Burden of the Company Secretarial Team regarding information required by Companies House and the Information Com... See more
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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due to the diligence ansd good work of jasmine gunes everything was sorted out very quickly. i highly commend her
After a long and drawn out back and forth over some documentation that wasn’t completed with a previous management agent Prime/ Aisha Rasool was excellent at getting on top of it and getting it resolved quickly.
Great overall service, consistently on the case with all matters and good comms. Naomi verrell and Karis Burgess. Thank you.
I am a recent customer of Prime Property Management and have come into contact with Bow Burden of the Company Secretarial Team regarding information required by Companies House and the Information Commissioners Office (ICO). I have found Bow to be efficient in dealing with queries and offering a speedy service. A professional attitude is shown by Bow. Good luck for the future!
Jodie Williamson iş great she handled my request with professionalism and understood what the goal was and handled it with great care regarding the concerns I raised.
Jodie, has been super helpful and responsive, keeping me in the loop when I've needed support with my property. Thank you again.
Bow Burden from the legal team is super helpful. We have had a very smooth and responsive experience with Bow. Really makes everything more efficient and better. Thank you Bow!
Fire alarm was going on for 5 hours. Leigh Parker who answered the prime out of hours phone line was very friendlyand was very swift to respond, messaging for videos and images and an engineer was sent within the hour to rectify this.
Callis has been really helpful and his communication has been clear and to the point. He has taken time to follow up and respond in a timely manner. Well done.
I’m very grateful that Leigh Parker acted promptly when I called mentioning neighbour’s workman was continuing his banging after 1300 on a Saturday. She seems to have acted swiftly to put a stop to this antisocial behaviour. Thank you and thank goodness
Paige and Jessica were outstanding. Answered all queries on time for slae of my property.
I am most grateful to Emily Forbes who responded to my query rapidly, empathetically and very professionally. Thank you.
the above company is very good even though their management fees are on the high side, however this may be because they are in the east end of London, so their bills are higher, however as a director with them, I find they are knowledgeable and helpful and i find that Bow Burden is very helpful on the Company secretarial team
Karis is very good. She responds to emails very promptly and always puts forward a solution. She is very polite and helpful.
Bow Burden dealt with my subletting notice very efficiently and quickly.
Shout out to Georgia Hazell at Prime, who very promptly sorted an issue in our block. Great communications and adaptability, thank you! 👍
I has been a real pleasure to work with Paige Kearton and appreciate her excellent support during the preparation of the management pack for the sale of my flat. She ensured that the pack was delivered to my solicitor ahead of schedule, which helped keep the process moving smoothly. Throughout, she has been consistently responsive to my emails, providing clear and timely updates that gave me confidence everything was on track. Her professionalism, efficiency, and approachable manner have made a potentially stressful process much easier to navigate. I truly appreciate her dedication and the care she has shown in handling my requests, and I believe she is a real asset to the management company.
Excellent service
The out of hours service given by Leigh Parker was excellent. She was very responsive, understood the issue and did everything in her power to fix it over the weekend.
We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team. Bow Burden was assigned to assist us. She has been great. She has shown patience with us, given clear concise advice and has been supportive of our needs as a site. She has come back to us in a timely way without having to chase. I have to give credit where credit is due.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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