U-Save Car & Truck Rental
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Made an online reservation through…
Made an online reservation through Expedia for a rental in San Juan Puerto Rico $296.00. Went to pick up the car. I had my insurance info so they waived the insurance. When I went to pay, they up charged me $85.00 with no explanation . Take it or leave it. I showed them my Expedia paperwork and pricing to no avail. We refused to take the car and left after going round and round with the rental agent. After arriving home from our trip I found I had been charged $50.00 cancellation fee for not taking the car Appealed to U-Save customer service. The customer service rep,was very gracious and filed a complaint. The San Juan office sent me an email denying my claim. I will dispute the charge through my credit card company. I’ve rented cars online over the last 20 years in and out of the U.S. and never experienced an experience like this. Stay away from U-Save if you can. As others have said, if I could give them less than one star, I would.