Chair Airlines
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Very inflexible airline (ich fühle mich verarscht)
Very inflexible airline. I realised today, one day before my flight Zürich-Hurghada, that my flight tariff includes only cabin bag max 8kg (55x40x20cm), no suitcase 23 kg. Adding a bag can be done only until 2 days before the flight for CHF 90. In my case is not possible anymore. So the only option is to add luggage at the airport for CHF 140. Eine Geldmacherei (they are just trying to earn a quick buck). On top of all when I called the customer service the person that talked to me started blaming me. They are not oriented at all to bring a satisfying service, but more in making money. Very unpleasant experience for me und I will, of course, share this unpleasant experience with any one. So, better to use EGYPTAIR, they include in the standard tariff a 23 kg suitcase. I woudn't offer customers only hand bag as the standard tariff for such a long distance (5h30) and for such a country, and if so I would make more clear to the customer that the chosen tariff does not include a suitcase, with remainders like easyjet does.