Samsung Electronics
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Extremely Frustrating Experience with Samsung Online Store
I pre-ordered the Samsung S25 Ultra on January 25th with an expected delivery date of February 10th, as stated in the email I received. However, things took a turn for the worse when I contacted their customer service. They first told me there was a delay due to high demand, and my delivery was pushed to February 13th. Then, it was delayed again to February 28th, and now they’re saying I might get it by March 2nd. What’s worse is that the order status has been stuck at "preparing order" this whole time with no updates. Meanwhile, I’ve seen that retail stores have stock of the S25 Ultra, so I’m left wondering where all the stock is going and why online customers are being left out. It's incredibly frustrating to see Samsung pushing sales and promoting new units when they clearly don’t have enough stock for pre-order customers like myself. I still don’t have the phone after nearly a month of waiting. Samsung's online store has been a major letdown, and it seems like they're more interested in making sales than actually fulfilling their pre-orders. I can’t recommend ordering from their online shop based on this experience. I can’t recommend ordering from their online shop at all.