U-Save Car & Truck Rental
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USave Worst Company Ever!
I don’t know where to begin! This is absolutely the WORST car rental company ever! First of all you absolutely will not get the vehicle you reserved. We reserved a 4x4 Suzuki Jimmy because we needed a four wheel drive in order to get to our extremely remote lodge down near Carate (Corcovado National Park). Once we arrived to pick it up they tried giving us a completely (and I mean completely) beat up Hyundai AWD with extremely bald tires, trashed interior, dents, bangs, and scratches everywhere. I said no way. Then they tried to give us another Hyundai, again with completely bald tires and a bunch of garbage (literally) in the back seat and on the floor. Again I said no way. Finally they gave us a third Hyundai AWD which at first look appeared to be OK. In hindsight I should’ve looked at the inside of the tires as they were completely bald with absolutely no tread left on them. We accepted this vehicle as we were frankly out of options. When I fired the car up the gas needle didn’t move at all - yup, completely running on fumes. The clerk said “just bring it back empty”. That’s ridiculous. Fortunately we made it to a gas station down the road. Secondly they bait you with significantly lower prices on-line but then when you show up they hit you with all the BS “mandatory insurance charges” that adds hundreds of dollars to the rental. This was supposedly required even though my credit card company and full insurance policy back home covers me up to $50K for damages or theft of the vehicle. Frankly you are absolutely forced to accept this BS or you don’t get the keys. Such a scam. Lastly we were also forced to allow them to place a $3500 “hold” on a credit card in case of damages! Huh? I just paid hundreds of dollars extra for insurance but still needed to put a large hold on my credit card? Again, such BS. Well, with bald tires, no fuel, and a complete checkout fiasco we were on our way. Trip lasted 17-days and the only real issue we had with the car was a flat tire (fortunately it didn’t happen on the remote road to Carate as the tire was lugged on so tightly that we wouldn’t have been able to change the tire with the provided tools)! If you want a crappy car with dents, bangs, bald tires, trashed interior all while being required to get add on insurance (even though you have full coverage) then this company is for you! You won’t get the car you reserved and, like us, will still have to pay $100/day average for a complete POS vehicle. Seriously the worst company ever. Save yourself the headache and go with a reputable company. The irony in the name USave… couldn’t be further from the truth!