Govuk Hmrc Revenue
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Appalling service from a Government Agency
If there was a star below 1 i would gladly apply multiple negatives. How can a government agency be so poor when dealing with the publics tax code issues. It would appear that paye members are an easy target as the system allows them to take tax at source. Nomdom's being allowed free reign to do as they please. 1hr 21mins on hold to speak to an advisor to be cut off by an automated system. How on earth can the hard working general public get through to a human. Automated bot systems don't work and we aren't all fully conversant with the tax office computer system all we want is advice and someone to have some common sense to speak too. Why put a phone number on official documents if people can't get through?