Tulo Energy
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Tulo contacted me to tell me the wanted…
Tulo contacted me to tell me they wanted to increase my DD because they said my usage had increased. I contacted them to say that i didn’t want to increase my DD because my usage had increased due to unusual circumstances. They were really efficient and on the ball. The didn’t argue or fuss or keep me waiting for an answer, they came back to me immediately saying they had cancelled the increase and completely understood why there had been increase in usage. They keep me informed of everything and the treat me like I’m an important client who they are providing a service to and not like they’re the important party and I should do what they want. I have had that situation with British Gas who don’t give a damn about their customers because they’re big and individual people don’t matter to them. They kept making really serious errors. They lost payments that I proved had been paid and they called me a liar and told me to go back to my bank and cancel my payment because they DIDN’T have it, even though my bank confirmed they had cashed it and gave them the account number THEY paid it into. I was going through a serious health scare at the time and they got their solicitors to contact and threaten me whilst I was in hospital when I’d done nothing wrong. Thank heavens that Tulo care about their customers. Tulo treat me like I matter and care about their clients. I hope that this continues even if the get as big as British Gas. Well done Tulo.