Charles Schwab
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Bad customer service, Can't access my own funds
I've been a Schwab customer for over 10 years, and I've overlooked the quirks. The final straw for me came this week, as they denied a request to temporarily increase my zelle limits -- causing me to be late on a payment to my daycare despite the money being in my account. Their customer service didn't even bother to follow up and tell me about the denial or offer any alternatives. They've given me no options to move my own funds. It's time to switch to another bank.