NXT Level Sports Nutrition
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Products not sent and customer service doesn't reply emails
I ordered 2 products on Nov 25th 2022 (Order ORD92271) and since then, it seems post NL lost the package or NXT didn't provide it to them. Contacted them several times by email and through form in their website (as they don't provide phone number) and haven't received any answer yet. PostNL said they must call to request an investigation and resend the package, but so far no luck. I feel helpless as there is no phone number to call and the order was more than 70 EUR. I hope I haven't lost the money. update: after sending several emails, I got a response and a new order was sent. Adding one start to the review, but they need to work on improving customer service SLA and train the staff better.