PLAY airlines
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Worst airline experience with PLAY
Worst airline experience with PLAY – fly at your own risk I travelled with PLAY recently, and they damaged my suitcase. Despite filing a report on the same day, their customer service dismissed it as “normal wear and tear” and refused any responsibility. PLAY will not care if they damage your suitcase. If it happens, you’re on your own. This suitcase was a gift, and this was its first trip ever. It was in perfect condition before flying with them, and now it’s scratched, dented, has broken parts and the zip won't work smoothly – yet they keep denying the claim. Their replies are cold, dismissive, and unhelpful. I do not recommend flying with PLAY if you care about your belongings or expect any kind of decent customer service when things go wrong. I am planning to escalate this issue further.