Sophie

Feb 4, 2020

WARNING!

WARNING! This company is not only a scam - it put us in danger as well. We picked up our car at Wienna airport, where the first negative surprise was that they charged us an extra fee of 59 euros for “road taxes” plus a 79 euro “crossborder fee” and an additional insurance of 25 euro per day. We had not planned to sign up for that - but if we didn’t they said they would block 2200 (!!!!) euros on our account. So all in all - except the 150 euro that we paid for four days rental we paid 238 euros in extra fees. All together 380 euro for four days - the most expensive rental ever. But it doesn’t end here. When we had driven for 20 minutes the gearbox of our car suddenly stopped working. Luckily enough we were at a place where we could pull aside next to the highway otherwise we could have been in great danger. We called the number we got for a mechanic, he came and said the car needed to be towed and it was soon after. Meanwhile we tried to call the car company repeatedly to find out how to get back, how to get a new car. They didn’t answer. Finally my husband managed to reach them through USave in the us. They promised someone would call us. They didn’t. We waited all together for three hours in the cold, next to the highway. Finally we took an Uber back to the airport. We did get a new car - but when I claimed to be partly refunded because we were put in danger and because they were not at all accessible when we had an emergency - and because I, as a result of this, was late for my sisters 50th birthday they refused - saying “it’s not our fault”. I can’t believe how they don’t take responsibility for their customers safety and service - and how they on top of that also cheat people adding such extra fees. It’s a shame. Stay a way!