Hello Services
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Cancelled without letting me know losing me over £300
I'd never booked movers before but as my partner and I have a newborn we needed the help. I booked on the website, was given a price, entered in my bank details and received a confirmation text to confirm my booking. The day of the move, after no contact an hour after the agreed time I called to ask where they were. I was then told that my booking was cancelled as they do not cover my area. If that was the case why give me a quote and take details!? I had to spend £300 more than I was previously quoted to get movers for the same day as we had to be out of our old home. No compensation, not even an apology from the lady on the phone. I was told that an email was sent (which I never received) to confirm the cancellation so from their perspective they had done nothing wrong. Exactly the service needed in that situation. One of the worse experiences I've ever had with a company and would recommend going anywhere else.