Urban Evolution Property Management
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RUN.
DO NOT LIVE AT ANY PROPERTY OWNED BY URBAN EVOLUTION. I can’t stress this enough. I was here for three years. I could endure the unprofessionalism from X1 Lettings for two years but when Urban Evolution took over my tenancy in 2023 I faced extreme mental health issues because of how they treated me and my issues with flatmates. I had to live with three pigs (no pun intended) for my last year of university. I was doing my dissertation and I was stressed about the move. During my last three months of my tenancy I had no internet at all. This is something that I was paying for as a part of my tenancy and they tried so hard into making me believe that it wasn’t and that it was only a complimentary service in which it was not. All they could think of for compensation was a £40 voucher to Amazon. And it took them two months to come up with it. On top of this, I had to live in filthy conditions. I had to deal with maggots, mould, flies, and fly eggs. Our bin had to be taken away twice because it was so bad. I complained about every single one of these issues with this company and they did absolutely nothing to solve it. I was called petty, and immature by staff and I was told on multiple occasions that I was not allowed to have any contact with any of the staff. They would make any excuse not to communicate with me. I had to escalate the issues with the property ombudsman it was that bad. I was denied meetings and phone calls on multiple occasions. It was impossible to contact staff because they started using AI for their emails. I also moved out in August, it is now December and I’ve still not received my deposit. I had to dispute my deposit because they tried to charge me for a replacement mattress cover. (Which is something they need to replace before others move in anyway). I am also fully aware they have tried this with others and they will continue to do so. They are taking advantage of students and it’s disgusting! My deposit was £200 I lived there for three years and I’m not even getting my full deposit back. When I complained for months about maggots and flies and fly eggs and rotting meat for weeks they didn’t give a damn but when they complain that my skirting boards had dust on them they get to take away my deposit… The disrespect and straight up bullying from this company affected my mental heath so badly I had to start therapy and taking medication for my well-being. I’m still traumatised and haunted by everything I had to deal with during this year and it was definitely not the amazing university experience I so badly wished for and that is something they have taken from me and something I will never get back. Trust me it isn’t worth it and you will regret ever signing a contract with this company. DO NOT DO IT.