U-Save Car & Truck Rental
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**Avoid U-Save Car Rental at Warsaw…
**Avoid U-Save Car Rental at Warsaw Chopin Airport - Potential Scam Alert!** We rented a car with full coverage insurance through the Discover Cars website. From the moment we arrived at the U-Save collection point/customer service desk at Warsaw Chopin Airport, we had a sense that something was amiss. The customer advisor aggressively pushed us to purchase their insurance, even though we had already bought full coverage from a third party. He insisted that the only way to have complete peace of mind was to get their insurance, which was four times more expensive! We declined and proceeded with the initial vehicle inspection, which went smoothly, and we left the airport in the rented car. Upon returning the car a week later, we were denied the option to have a final inspection with a U-Save representative due to the early hours of our flight. We were instructed to leave the keys in the key-box at the airport, which we did. Fortunately, we took detailed photos of the vehicle before leaving the car park. There were no visible damages apart from those listed on the initial inspection document. Just two hours later, we received an email stating that we had caused new damages to the windscreen and that our deposit would be withheld until the cost of repairs was determined. They assured us that we would be refunded the remaining balance (if any) and that we would receive an invoice to claim the cost of repairs from our external insurer. They also sent us a picture showing scratches on the windscreen that looked like they were made by a key or another sharp object. These scratches, around 0.5 to 1 cm in diameter, were not present in our photos. I contacted the collection point at the airport by phone (their customer service is only reachable by email, which seems quite convenient for them). I was told to email them our photos to prove that the car was undamaged when we dropped it off. They refused to refund our deposit until they saw our proof. I informed them that I would involve the police and report them for what appeared to be an attempted insurance fraud if they did not return our deposit. I also refused to share any of my evidence with them until the police are involved. After that, our deposit was promptly returned. **DO NOT USE U-SAVE in Warsaw!** They will scam you if given the chance (or force you to claim the cost of repairs from your insurer to get your deposit back). If you decide to use them anyway, take plenty of photos and be extremely cautious! Do not return the car without a proper inspection with their representative, and ensure any new damages are formally agreed upon and signed off. Do not sign any documents if you disagree with them!