Stripe
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I’ve been a Stripe customer for several…
I’ve been a Stripe customer for several years and always trusted the platform — until recently. A client paid us a significant amount for consulting, and the payment was successfully deducted from their account. But the funds never arrived in ours. When I called Stripe support, I was given an odd and completely incorrect explanation about an invoice from six months ago that had nothing to do with this transaction. After escalating the issue, I was told everything was resolved and the funds would be deposited the next day. That was over a week ago. Despite multiple follow-ups, the money is still missing and no one at Stripe has provided a clear explanation or resolution. This has been a deeply frustrating experience for a long-time customer who simply wants transparency and accountability.