PLAY airlines
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"I have to take care of my clients"
I took a flight from Prague to Amsterdam that got delayed. When I got to the counter, the crew had already left and the boarding was about to start. There was staff working with the next flight and I approached one of them asking for help. I tried to explain to him what had happened to me. He showed no interest at all. He asked to go and ask somewhere else. When I insisted, he literally said "I'm sorry. I can't help you. I have to take care of my clients" I had to go through customs with a big suitcase that should've been dropped at the counter. But that's another story, not related to the airline staff. Finally, I got to the gate while all the other passengers where standing in line to board the plane. I explained to one of the guys that I couldn't drop the registered bag because my previous flight I just landed from got delayed. He started complaining with another coworker about me in another language. He was speaking fast. I know it was about me because of his tone of voice and the way he was looking at me. He then told me that the people on the other counter did what they had to do. I replied back saying that I wasn't the pilot of the flight I took from Prague that morning, which is why I got late. He filled out a tag and put it in the suitcase. I didn't feel there was any interest in helping a customer in need. If I didn't argue I would've missed my flight.