PLAY airlines
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Great value and overall a good experience, but no help from customer service if there’s a problem.
Great value and overall a good experience. I like leaving from Stewart instead of NYC airports. The flight attendants very friendly and helpful, however the crew on the ground not so much. I wasn’t able to get my boarding pass online and subsequently missed my flight. I couldn’t figure out what the problem was and only after I had to rebook and pay for another flight, and try to check in online again (that’s what they say you’re supposed to do), did I get a message that they need more documentation. Had I known this before, I would have taken the necessary steps, and not missed my flight. When I discussed this issue with the customer service people they wouldn’t get me a refund or voucher for the next flight, but said I need to to go to their website and discuss the issue with their chat bot! Needless to say, that was not helpful at all.