Etsy
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Dnt trust their timelines and false promises
I ordered a canvas from the seller - Dem canvas. And the order has been cancelled, refunded, shipped, delayed and I never received it. All the chaos however Etsy help desk does not care and asked me to contact seller directly. Why do you even run a company when you can’t follow up with your own sellers. I ordered a canvas for my husband’s 40th birthday from seller - Dem Canvas, expecting it to arrive a day before, based on the delivery timeline shared by the company. However, just two days after placing the order, the seller began pushing the delivery date. Despite multiple follow-ups, they eventually canceled and refunded the order—likely to avoid it being marked as delayed. They claim they still intend to produce and ship the canvas, but for the past 5–6 days, I’ve had to chase them constantly, causing unnecessary stress and disappointment. The excuses have ranged from being out of white canvas, to production issues, to shipping delays—each day a new story. First, they promised pickup on Friday, then said there are no weekend pickups. At this point, I’ve lost hope of receiving it. The experience has been deeply frustrating. They ruined what was meant to be a special surprise. Sometimes, it’s not about the money—it’s about the emotion and meaning behind the gift. Unfortunately, this company seems to have no regard for that.