Asda Mobile
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If I could give negative stars I would
If I could give negative stars I would! I placed an order with Asda mobile for a handset and paid in full £499. No phone arrived. I contacted them and they informed me they would have to cancel the order and I should then re-order. This was a birthday present for my daughter so you can imagine my upset. However, I did as they asked and re-ordered and paid in full. Guess what 10 days later still no phone. Oh and they have another £499 of my money and so in total have £998 and I have no phone. I contacted them today to refund BOTH orders and apparently as they are not in the UK this has to go to another team and I might get a refund in 14 days. Absolute disgrace. Furthermore no email confirmation of a cancellation. I really feel that there is potential inappropriate activity here. Asda - communicate and ensure I get my money back.