Stripe
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Unfair Merchant Policy
STAY AWAY FROM THIS COMPANY Even after providing full invoice details, delivery proof, and client information, HitPay (Stripe integrate) still deducted the disputed amount and charged an additional fee. What shocked me the most is that they did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me. I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work. If you run a small business and delivery goods, STAY AWAY FROM THEM, they more like scammer. The customer dispute transaction anytime after received items I can no longer trust HitPay & Stripe, and I would strongly recommend other business owners to consider platforms with better merchant protection.