Zoro
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Terrible Terrible
I called and spoke with a customer service rep about a pump and clutch for my truck. The rep looked up the part and said it was the complete pump. So I ordered got the package to notice it's just the clutch. So I called back and was told I would receive the pump since it's missing. Was told to wait 5 days ok. Then I get an email saying Zoro is at fault and I will get my money back for the inconvenience. Truck has been down for over a week not because of us but because of there error.. This place is a joke.. Hello, Thank you for shopping with Zoro. We have reviewed your order with our supplier and have determined that this item has an error in its listing. We apologize for this error, but this item is actually only TYPE K 8 GROOVE CLUTCH ASSEMBLY 120 LB FOOT TORQUE and not a kit. This has been sent to our product team, and the web page will be corrected. As this is an error on our web page, we are not able to send a replacement as requested. Please let me know if you would like to return this item for a refund and I will be happy to provide a return label by email. Thank you, Michael Zoro Customer Service