Hello Services
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If I could give zero stars
If I could give zero stars, I would. My experience with this cleaning company has been frustrating, disappointing, and outright unacceptable. I booked an end-of-tenancy cleaning at a premium rate of over £400, expecting a professional service that would ensure the property met the required standard. Instead, what I got was rushed, substandard work by poorly trained cleaners who were reluctant to even begin the job. After the service, the landlord’s checkout report highlighted multiple areas that were not properly cleaned, leaving me responsible for additional costs. When I initially raised my concerns, the company demanded proof over the phone instead of addressing the issue. By the time they finally responded, I had already vacated the property and no longer had access, making their offer of a re-clean completely useless. Their resolution? First, they offered a £10 goodwill gesture—a complete insult given the price I paid and the stress they caused. Then, after further back-and-forth emails where I had to spell out the issue repeatedly, they increased it to £20, claiming it was proportional to the “missed areas.” A refund of £20 for a £400+ service—does that sound fair? Throughout this entire ordeal, they have shown zero accountability. Instead of addressing the core issue—the poor quality of cleaning and the impact of their failure—they have continuously defended their actions, referenced their terms and conditions, and attempted to minimize their responsibility. They even provided after-cleaning photos that clearly show dirt still present on wet surfaces, proving my point rather than refuting it. And based on their response pattern, I fully expect them to reply to this review not with an apology or genuine effort to resolve this, but with a defensive statement justifying their poor service—exactly as they have done throughout our email exchange. If you are considering booking this company, don’t make the same mistake I did. Read the negative reviews carefully. This is my third review having been reported that I had made defamatory remarks, however I struggle to see any thing defamatory above. I will be taking this matter further with the appropriate authorities, including seeking redress for the costs incurred due to their negligence. Avoid this company at all costs. Reply to your response: Your response is unsurprising and consistent with the defensive, dismissive, and unaccountable approach you have taken throughout this matter. Service Quality: You call it a "minor omission," yet the very pictures you provided show smears, stains, and an overall subpar cleaning job. If this is what you consider "professional standard," then it only reinforces my concerns about your service quality. Furthermore, the third-party end-of-tenancy inspection I shared with you clearly confirms these issues—it is not just my word but independent verification of your poor workmanship. Reclean Offer & Compensation: You did not offer a re-clean within 24 hours. I complained immediately but was told to send an email instead of having my concerns addressed promptly. By the time you responded, I had already vacated the property—a fundamental aspect of end-of-tenancy cleaning that you seem to ignore. How do you expect me to regain access to a property I no longer have possession of? Additionally, I never demanded a specific amount for compensation, despite your repeated insulting offers of £15-£20, which do not even begin to account for the financial and psychological impact of your service failure. Pricing & Work Quality: Charging over £400 for an end-of-tenancy clean of a three-bedroom duplex, which was rushed and completed in under two hours by just two cleaners, speaks for itself. This was a rushed, inadequate job—a fact that is evident both from the pictures you sent and the independent inspection report. No one expects quality work in such an unreasonable timeframe, and the results prove it. Previous Reviews: I was categorically informed that my earlier reviews were flagged by you—which further calls into question the so-called integrity and transparency you claim to uphold. If your service was truly as professional as you insist, why do you repeatedly seek to remove negative feedback instead of taking accountability? Instead of addressing your clear failures with genuine concern, your response is yet another attempt to shift blame and invalidate a dissatisfied customer's experience. Your handling of this situation only serves to reinforce my negative impression of your company