PAIR Mobile
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Extremely disappointed
I recently had a highly disappointing experience at PAIR. I bought a charger from them and was assured that I could return it if it wasn't the correct one. However, after just 10 minutes, I found out from another shop that the charger wouldn't work for my device. When I went back to PAIR to return it, they informed me that they don't do refunds and only offer a gift card. I explained my situation, mentioning that I am only in Ireland for a holiday and won't know when I'll be back. The staff's response was indifferent, simply stating that the gift card doesn't expire. This was extremely frustrating because if I had known about their no-refund policy, I wouldn't have made the purchase in the first place. Overall, I found the service at PAIR very unhelpful and unsatisfactory. I would not recommend shopping there, especially if you’re not a local resident. Their return policy is misleading, and the staff lacks empathy for customer concerns. Very disappointing.