Pet Supplies Plus
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Little regard the for Customer or their Pets.
On July 15 at 7;36am I placed an online order for Dog Food to be picked up at the Naperville store. My credit card was charged immediately. Website indicated that orders are usually ready for pickup in an hour but wait for a confirmation email. After not hearing anything from Pet Supplies Plus I drove to the store the next day to find the store is CLOSED for remodeling until July 25th. They took my money then sent an email at 5:29pm on the 18th saying that the order was canceled because the product was not available and my card charge would be reversed. I ordered this somewhat of specialty dog food because I needed it. Bottom line is Pet Supplies Plus Takes an order for a store that is closed for 10 days without giving the Customer an options. Horrible business practice. No regard for Customer or their pets, Buyer beware!!!