Adam Cadell

Jan 26, 2024

Refund arrived.

My refund of £1500 which took 20 days in total to arrive, eventually landed back in my account. The above I was told was after having my refund prioritised. Twenty days does seem a long time for a priority refund, but I’ll not quibble now. My only thoughts are that this situation should never have occurred in the first place, had clarity been given at the point the deposit was paid. My suggestions are as follows: 1: If deposits are taken, then the customer should be told that if they request a refund for whatever reason, there could be an extended delay before a refund is made. 2: Perhaps the most important of all, is that most people, when they pay a deposit on a car, or for a house, or for any consumer or business related purchase and are paying the balance over a period of months, don’t generally expect to have to wait to gain access to their proposed purchase until paid in full. Personally, I wouldn’t like to wait 25 years before I could move into my house, or say 2 to 5 years before I could drive my car, or even 12 to 36 months before I could take procession of the latest TV with all the bells and whistles. Rightly or wrongly, I assumed that if someone didn’t make a promised payment for the software, then access to the said software would be denied. Either, one or two mentioned above, but particularly number two, would’ve made me decline to go any further. The aforementioned potential issues takes less than 60 seconds to say and would’ve saved an awful lot of ill feeling, perhaps on both sides, because the clarity came after the deposit was paid, not before. But I’m grateful for the refund and extend my thanks to the company. I can’t leave a five star review, but will provide a two star because the refund did eventually arrive, but unfortunately, not without stress. The software does indeed appear to be first class, that I can’t fault, however the support must match that, otherwise the front end product tends to be sullied by association.