BeSmart Utilities
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I purchased the additional upgraded…
I purchased the additional upgraded Breakdown cover which said included home rescue. However, upon reading the details of the order which I have now just received from Besmart, I see that Home rescue is NOT included, and that it costs an additional £35 per callout! This is gross mis selling and should have been highlighted at the point of sale, and not hidden in the fine print, as there is an assumption that the deal included home rescue if paying for the higher rate option. I have studied consumer law, and I feel that this is in breach of basic selling guidance. I would also point out that took me over 40 minutes to actually upload the Groupon code into their website, and whilst I was unable to complete the process I tried ringing them. I gave up after 30 minutes’ waiting on the phone for a response. None of these things bode well for an emergency service cover. I am very unhappy about the waste of my time and look forward to my full refund from Groupon.