P&O Cruises
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Poor customer service post cruise
We returned from a 14 night Baltic cruise returning with P&O on the Britannia on the 23rd May. When we disembarked, we collected our luggage and was met with a very damaged suitcase. Because of this, we visited the baggage handling office in the terminus to register the damage. At the office the representative inspected the damage and completed a damaged luggage report. Photographs were also taken. She told us to ring a number identified on the report to formally log the event when we got home. After a two and a half hour wait on the phone, I was eventually able to speak with a representative who simply informed me that I had to claim from my own holiday insurance. This turned out to be incorrect as I had a follow up phone call from one of the P&O customer services team. The customer services representative again asked for photographic evidence which I provided. I was informed that the claim was valid and I should expect a cheque in the post 28 days from the conversation. Almost two and a half months later, and after several emails and broken promises, I have yet to be recompensed for the damage. Very poor customer service.