Truviv
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Customer service master class!
Even an excellent product can malfunction, I have had several massage belts from Truviv over the years, the latest unfortunately had a problem after 7 months within the gurantee priod. I made contact with help email - and had a replacement withing 24 hours of returning faulty one. Helpful, speedy customer care team. Can't fault them. Happy to be a brand ambassador.