Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Over a year ago
i baught a pocket pro, very good product my family loves it!! meedo is a very good sales man.
Over a year ago
I bought the pocket pro and the service from Mido was amazing. I am so glad I came across Mido.
Over a year ago
We bought 2 massagers , and service was absolutely amazing, i personally thank Aiste and Mido truly great people.
Over a year ago
I bought a percussion massage gun to replaced the old big one electric and is fantastic. Mido was very helpful and friendly and I leave with happy face and very good product
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
i baught a pocket pro, very good product my family loves it!! meedo is a very good sales man.
I bought the pocket pro and the service from Mido was amazing. I am so glad I came across Mido.
We bought 2 massagers , and service was absolutely amazing, i personally thank Aiste and Mido truly great people.
I bought a percussion massage gun to replaced the old big one electric and is fantastic. Mido was very helpful and friendly and I leave with happy face and very good product
Mini massager and a head massage he was a kind a helpful as brought lots of products from them Mido excellent customer service x
Great product and great service from Mido at Westfield..the best massage gun on the market right now!
I bought the Shiatsu massage belt and the Storm Max massage gun from Truviv. Amazing experience with Mido. He was really professional in introducing the products and patience in letting me get the best experience. Highly recommend if you are looking for a quality product to improve the quality of life.
Just purchased one of their limited addition mini massage guns. Tamer was very helpful and provided a very detailed demonstration beforehand. He also said that if anything goes wrong with it, they’d replace it. It’s great! I’ve yet to see if the gun functions well.
Mido was very rude and accused Tamer of stealing his client at the allergy show. He was out of order and unprofessional
was at an exhibition and got my massage gun from Tamer. he was absolutely amazing and demonstrated the product thoroughly. i will be looking forward to using it as i have some joint pains in my hands
We tried the massage gun at Westfield london and it was really good experience. We purchased the product on the spot and Medo gave us good information about the product and help us find the appropriate product for me. Thanks Truviv for the wonderful product.
My experience at Westfield was amazing! I must say that Tamer was amazing with his hospitality and customer service!
Massage gun was really strong and reliable it helped me for my recovery with my back pain thanks to mido for helping me choose the right product
the massage belt is great feels very relaxing for my neck and back i recommended . thanks to mido for the great customer service
Shepherd’s Bush Westfield we came across Truviv. The service by Tamer was 10/10. The products we saw was unique and real quality.
We visited White City Westfield because our Machine was not working and Tamer had been very helpful and kind to give the replace another used Machine gun which was working. Very thankful to Tamer for exceptional, outstanding sevice and we left happily. Kind regards, Tejas
Tamer in Westfield was excellent. Showed us message gun and explained us the benefits. We need more people like him with honest suggestions and we made the right choice.
I bought Trumed M1 Shiatsu massage belt, and Mido delivered excellent service from start to finish. Good buy!
I bought the massage gun from the Naidex exhibition and found it to be harsher than the one I tried as a demo, so not suitable for my needs. Initially I found it difficult to get in touch with customer services but as soon as they realised I had a problem they went out of their way to resolve it for me. Very happy now.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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