U-Save Car & Truck Rental
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Bait and switch, fraudulent charges
I reserved a minivan under my husband’s name. When we picked up the car, they told me that the reservation was under my name. I told them the reservation was made under my husband’s name. Therefore, I had to pay additional 100 dollars as second driver. They didn’t even have a minivan. Instead, I got a suv for 880 instead of 730 for minivan, plus ez pass. I didn’t even question them about the switch and additional costs. Then I found out that the charged my credit card for additional 50. They told me that there are two reservations: one under my name and another under my husband’s name. The 50 is for the other reservation. I never made duplicate reservations. The reservation number they gave me is fake. They refuse to refund me. It is ridiculous, I paid 900 for a SUV instead of expensive mini van I reserved. Apparently, they create duplicate reservations so they can charge you more.