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Frustrating experience dealing with Tesla product support
My Tesla wall connector has developed a fault and would not charge my Tesla car anymore. I thought it would be straight forward matter as the product was still under warranty. I went on to the Tesla app and followed the instruction to try to get the matter resolved. It was tedious but I was OK to go along. Little did I know that I was about to embark on a nightmare journey. There was little support, rather I was asked to provide all kind of checking results. There was a lot of back and forth by emails without knowing if there was a real person at the other end. They asked for all the minor details even down to the complete wiring scheme of the wall connector. I am not an electrician and the connector was installed by a Tesla recommended company. I suggested Tesla to send someone out to inspect the connector themselves in order to confirm that the devise was truly faulty. There was no reply, no response, complete radio silence. This matter is still unresolved and I still can't use the wall connector. It is quite an eye opener about how Tesla treats its customers.