Hinge Outlet
Read all reviews for Hinge Outlet →
Great selection of products, poor customer service
Great selection of products, but customer service is terrible. I was trying to order gate hinges and the website information had no information about whether they were outdoor rated (though one could easily assume given they are "gate" hinges they should be, but most of the information was that the hinges were rated for the NY housing authority which implies indoor use), nor whether they were individual hinges or came in pairs or triplets as hinges often due. I called and called at various times of the day and tried all their options from sales, customer support and technical support and could never get anyone to answer so I could get answers to a few simple questions. Their technical support option says to email them, so I did, and after a week of waiting (which put my project on hold) I never did get a response. I've ordered through Hinge Outlet many times before, but always knew exactly what I wanted. They are great in this regard, but if you have questions or need assistance, their customer service is remarkably poor.