Tesla
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After purchasing a Cybertruck in 2024
After purchasing a Cybertruck in 2024, now in 2025, seven months later, I’ve faced relentless issues. Tesla staff switched the VIN number over 15 times. I spoke with corporate, who claimed to have resolved this ongoing issue with the Cybertruck Foundation series. Corporate approved exceptions and had a truck shipped from Florida to Texas. However, a day before we were set to pick up the truck, we were told there was an issue with the original truck, and the VIN was switched again. After daily updates on the truck’s status the final week, financing was approved, insurance was uploaded, and the car contract was signed—everything was set, and I owned the car. Then, the corporate representative who sorted everything out left the company. A man named Alex from corporate called, claiming I couldn’t pick up my car. He knew this was a gift for my daughter and that we’d endured six months of issues, yet he made every excuse to prevent me from picking up the truck shipped to Texas for our contract. He falsely claimed the financing wasn’t approved when it was and said he couldn’t lease a 2024 model, despite corporate approval. After his gaslighting lies failed and he couldn’t explain why he was blocking us from picking up the truck, it became clear Tesla was sabotaging their own sale. Keep in mind, they held thousands of dollars of our money. This process was emotionally taxing. For seven months, we were repeatedly told, “Hurry, you’re getting a car,” only for it to fall through. The trade-in process was a mess, with the team continuously sabotaging the sale through their app. These people do not know how to sell cars, respect customers, or manage a business—this is why they’re losing millions. I hope no one is ever treated this way, especially as this was a gift for my daughter. We ended up purchasing two new cars the same day from another dealership with excellent service. I still haven’t received my Tesla refund. The Tesla experience—complete with recorded calls and screenshots of app communication—was a traumatic buying ordeal no one should endure. I wrote this review to warn others against wasting time with Tesla. I love my new BMW i7 M with self-parking, advanced driving features, and more electric options than Tesla. BMW South Austin provided the best service! Tesla also played games with free charging, car wraps, and trade-in values, which varied by thousands depending on the associate, further complicating financing. They were dishonest throughout. I would never recommend Tesla to anyone. Car sales should be taken seriously. I reached out to corporate again, but the representative only talked about their personal family issues instead of ensuring the customer received the car as agreed upon. This was insane, pathetic, and intentional.