Urban Evolution Property Management
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Trying to fraudulently retain your deposit
Our experience with this letting agency was extremely frustrating and dishonest. After moving out of the property at Parliament Place, we repeatedly requested the return of our deposit, but the agency failed to provide a proper response for over a month. We eventually contacted the Deposit Protection Service (DPS) to demand our deposit. The letting agency then tried to fraudulently claim twice the amount of our deposit (more than £1000), falsely accusing us of damaging the property and charging £119 for cleaning, even though the property was left in excellent condition (Pictures attached). We immediately disputed their claims and provided evidence in the form of photos taken on checkout day, which matched the check-in report provided by the agency. After a thorough review, the DPS ruled in our favor, confirming that we were not responsible for any damage and that we were entitled to the full deposit. The agency's attempt to cover refurbishment costs at our expense was unsuccessful, thanks to the evidence we had gathered. Please be very careful during checkout, as this seems to be a recurring issue with this company. A friend of mine had a similar experience, and I've also seen reviews mentioning the same problem. Maybe this review will prompt an apology from the company, but I want to make it clear that I am not accepting it at all. Please be aware, everyone.