Denne Cheng

Apr 6, 2025

Cannot recommend

I placed two orders with Kave Home and both orders had significant problems. For the first order, the ordered item came with many (small) damages. In addition, the package was not delivered to my apartment floor even though the order details specified that they would deliver it to my apartment floor. This meant that I had to carry a 2 meter package by my own to my floor. I decided to keep the item as returning it would be too much hassle. They did provide me a partial refund which was okay. The 2nd order took almost 4-5 months to be delivered even though I ordered it towards the end of November 2024 and the website specified that it would only take 4 weeks. They had sent the order all the way to Portugal, whilst I live in Belgium. Overall the entire experience was just a chaotic mess.