Mobile Monster
Read all reviews for Mobile Monster →
Beware of Mobile Monster's Unethical Practices – A Disappointing Experience
I am leaving a one-star review for this experience. This is regarding sell order number 235402. I sent in my device, and Mobile Monster claimed it was not in good condition due to a black spot. However, I am certain that there was no such issue when I sent it. Despite this, I requested the device to be returned. I then took it to Samsung, where they repaired it, and it was restored to brand-new condition. After that, I dropped off the phone again at Mobile Monster. This time, without informing me, they approved the device for $600, significantly lower than the original offer of $860. Throughout this process, they have been extremely unprofessional. They make customers wait forever for payment, yet when it comes to their own deadlines, they are suddenly very strict. I strongly suspect that the phone was damaged while in their possession. I reached out to them for a resolution, but Blaine from their customer service team was extremely rude, dismissive, and unwilling to help. He even said, "You can do whatever you want; we will not do anything." When I asked them to return the device, he casually mentioned that they would send it back and provide a tracking number after a week—another unnecessary delay. After being a loyal customer for three years, this is how they treat returning customers. I have tolerated their slow process—waiting five days for assessment and another five days for payment—but this time, they crossed the line by trying to cheat me. I am seriously considering raising this issue with ACL (Australian Consumer Law) for investigation.