I received my money on time
I received my money on time

Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
Mobile Monster receives overwhelmingly positive feedback from customers, highlighting the efficiency and ease of their service. Reviewers frequently mention the quick processing time and straightforward transaction steps, with many noting that they received their payments promptly and without hassle.
The customer service is also praised for being professional and responsive, contributing to a seamless experience. However, a few critical reviews point out issues with payment discrepancies, where some customers reported not receiving payment for all devices sent in, particularly those with passcodes. Despite these isolated complaints, the majority of users express satisfaction with the overall service and recommend Mobile Monster for selling old phones. Overall, the sentiment is highly positive, reflecting a strong reputation in the market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.7 | 20 |
| Nov 24 | 4.8 | 171 |
| Dec 24 | 4.7 | 177 |
| Jan 25 | 4.8 | 166 |
| Feb 25 | 4.9 | 90 |
| Mar 25 | 4.8 | 96 |
| Apr 25 | 4.8 | 57 |
| May 25 | 4.9 | 80 |
| Jun 25 | 4.9 | 77 |
| Jul 25 | 4.8 | 66 |
| Aug 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient and easy process”
“I sent 3 mobiles in, got paid for 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mobile Monster is #1 of 5 on overall rating in this group.
1,000 reviews of Mobile Monster. Filter by what matters to you.
Over a year ago
Very efficient and easy process. Overall lasted about a week. Well done.
Over a year ago
Very easy process and quick. Communication at each point was good. 2nd time I have used them and never disappointed. Thanks
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Very efficient and easy process. Overall lasted about a week. Well done.
Very easy process and quick. Communication at each point was good. 2nd time I have used them and never disappointed. Thanks
Very happy with service & payment I received. So easy to do and no hassle with trying to advertise & sell.
I found the whole process very simple and efficient. I was given a quote for a phone in used condition and the satchel was delivered shortly afterwards. I was Informed promptly of the phone's arrival and received the assessment and full payment in a timely manner.
-great customer services and very professional, payment was made effective and quick . Highly recommend
Selling my old phone was easy and straightforward. A good price paid and the whole transaction from posting the phone to receiving my money was completed within 10 days
All dealings with the company were 5 🌟
Easy to follow instructions, fast response, very reasonable payment. Overall excellent service.
Easy to use website. Good accurate information and speedy deposit of money
I spoke with ⭐️⭐️⭐️⭐️⭐️ “I had such a positive experience with Blaine from customer service. From the very first interaction, they were professional, patient, and genuinely willing to help. Every question I asked was answered clearly, and nothing felt rushed. It’s rare to come across someone who makes you feel listened to and valued, but Blaine did exactly that. I really appreciate the effort and care—it made the whole process smooth and stress-free. Highly recommend their support!”
Hi, I have used Mobile Monster several times now to sell my phones. I find that the prices quoted are the best being offered. The whole process is very simple and is done in 3 easy steps. If you are unhappy with the quote given, you can just exit the site. Once you place your order, you are informed of the progress every step of the way. There was one time something went wrong, so I emailed the team and received a reply straight back to say they would look into it. I received another email that afternoon to say they found the issue and that it has all been sorted. The whole team at Mobile Monster are great and now you know why I keep using them to sell my phones. This is my personal experience, and I only give credit where credit is due. Great job to the whole team at Mobile Monster.
I sent 3 mobiles in, got paid for 1. The other 2 have pass codes on them, I knew one which I sent back on the request email. I do not know the other which again I sent back on the request email. But since then have heard nothing. So if you are not going to pay me for the mobiles, then send them back!!!!
I have been a big fan of Mobile Monster I have sold them my previous phones over the last few years and the service is great.
Quick and efficient service and I was kept thoroughly informed
I am glad that I use there services fair price fast and reliable recommended
I’m really happy with the service. They are reliable, professional, and quite trustworthy. I would definitely recommend them.
Mobile Monster is an Australian online platform specializing in the purchase of new, used, and damaged mobile phones. The company provides consumers with a streamlined process to sell their devices quickly and securely, offering competitive prices and prompt payments. Customers can trade in a wide range of smartphones, including popular brands like Apple, Samsung, Google, and Huawei, as well as various tablet models. Targeting individuals looking to sell their mobile devices, Mobile Monster aims to make the process hassle-free and risk-free. The platform caters to both casual sellers and those with damaged or older models, ensuring that users receive fair value for their devices. With a commitment to customer satisfaction, Mobile Monster strives to minimize processing times, although current demand may result in slight delays.
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