Hello Services
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A deep clean?
"Search & Find Property Services LTD", the third-party company (so not Hello Services directly, but this is who they choose to work with) was supposed to deep clean an empty flat, before we moved in. I was told this would last 3-4 hours, but they were done in less than 2 hours. Easy to say that the service was worse than terrible. I wouldn't even describe it as a quick weekly cleaning. They haven't cleaned: the toilet, inside kitchen drawers and cupboards, bar stool legs, window seals, inside a built-in wardrobe, below the kitchen sink... They have also left black scuffs and marks on the walls just been repainted. Again, we're speaking about an empty flat with no furniture, only two bar stools, kitchen storage and one built-in wardrobe. They didn't even wipe and clean the bathroom tiles! I obviously took pictures and complained. However, their policy is to resend the same people over within one week, but I couldn't be there because of work and I already took two days off to witness this (they had to cancel the first appointment due to bad weather conditions, but they told me 20 minutes before and I was already at the property, so one day of leave wasted). After a few emails, the only compensation I was offered was TWENTY pounds, out of the 285£ I spent for a service that I had to redo myself anyway. I would never choose these companies again and don't recommend them at all.