Michele

Aug 7, 2025

I would give zero if I could

I would give zero if I could. Do not use….you have been warned! Have used these in the past in my last property and they were up and coming then so really good. Wow…..fast forward and they’ve gone way too big for their boots and really do not care about the customers or their properties. I had a grant for solar panels, heat source pump and radiators and 5 walls to be lined and plastered. Should have took five days …..it took 4 weeks and loads of phone calls (noting I had to put 141 before my number so they would answer). This was in February. At the start they set out a plan and it seemed it was going to go like clock work. That was until Dale and Ben turned up and 1.5 days work turned into nearly 4 weeks. They stayed in the Airbnb by my property and basically had a jolly. They’d come, would tell me not to move or cover anything as they would do it as we are both disabled….they didn’t, they’d make a mess for half hour a day…not clean up and leave. I had two asthma attacks due to the dust. I asked them what would their mothers say if they left that mess and they said kill them! They turned up late. Left early, everyday and no other trade could start. Eventually my husband kicked off as I was in tears and the manager organised for the plumbers and electricians to come and the whole job was finished in 3.5 days! The electricians and plumbers were professional and clean and tidy and respected my property. My only complaint with the plumber was that they said the pipes would go through the attic and they put them around the outside of our bungalow and there is a lot of them and they are ugly and they changed the plan where to put the boiler and put it in our utility and then told us we can’t put our tumble drier in there after it was installed. I had to throw out all my new rugs, curtains, cushions etc. pay for people to completely clean the house, inside and out. They left nails around and I had a puncture in my week old car. Wrecked my hose pipe, plaster all over my brand new windows etc etc. I have been left out of pocket and it really had a knock on effect of chronic fatigue. Other damage included digging up our access road as the scaffolders drove over the verge and got stuck and didn’t bother to repair. They actually laughed about it an out it on the internet according to the solar panel guys! Drove over the grass verges of my neighbours properties. I had only been her two months at that point, sonny new neighbours were not happy. I put a complaint in and they sent an ‘independent person’ with “their” t shirt on, to survey the damage. He was there 5.5 hours and was empathetic until he went back and wrote his report and back tracked on everything he said. I was offered £40 in total and that was for damage to clips to our outside lights and a leak in the bathroom ceiling. They said I couldn’t prove that any of the rest was done by them despite all the photos I took. They also told me Dale and Ben no longer work for them but I notice they are still in the latest reviews so they lied there too. Please note all staff asked me to give 5stars on here, including these two! I have now gone to the ombudsman as I don’t want them to treat anyone else the way we was treated . They are a disgrace to the trade and I’m sure the government wouldn’t want them getting paid to do these grants and treating people and their property like this. Further to their reply….. load of rubbish. Shows what type of company they are that they would disclose personal information. FYI I didn’t have this grant for a second time! Facts are facts and I’ve got the evidence to prove it. Just because you chose to ignore the evidence, it doesn’t mean it didn’t happen. Saying I’ve been lucky to have two full grants is misleading to the public and insulting to me, plus it is not true…..regardless of GDPR. It could cause hate from the public when it’s totally not true. As for the attempts to contact me……Funny that……I’ve not had any missed calls from your company at all. Lies again. Public, you have been wanted.