Infinity Cruises
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Great Experience with our new Infinity Representative!
I just wanted to take a few minutes to say how pleased Elisabeth & I are working with Bobby Dalal! When I think we only met Bobby 6 days ago via eMail / telephone – and since then have changed an existing cruise from 2022 to 2024 and reserved a 2nd one – also 2024! (Bobby’s idea of combining 2 cruises in Australia for Jan-Feb 2024 was just super!) When booking cruises and vacation trips there are a number of key factors— destinations, cruise company & ship, type of cabin and location on the ship, price of the cruise and optional packages. All are important – but a key component is customer service. Polite, professional and personal service like we’ve received from Bobby this past week makes all the difference. Certainly I explored other cruises, other cruise providers (including going direct to the cruise line) and other options. In one case I even found an agent in the USA quoting a lower price— BUT instead of the regular communication that we received from Bobby, her communication was sporadic, often confusing & unclear. Then a few days ago she put pressure to “book by tonight” and that is just not how I am going to prepare a major vacation and cruise trip that is nearly 2 years in the future!! (These cruise vacations, as you know, have many additional costs including flights, hotels, airbnb’s, restaurants, activities (SCUBA!!), excursions, Visas, shuttles/transfers and more). So I want to say that we’ve had fine Infinity Cruise representatives since early 2019 (Andrew, Jay, Kenny…) and are now so pleased to be working directly with Bobby!! Looking forward to some exciting trips in the coming years! Stephen Schulte Thursday 19 May 2022