Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 607 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 13 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Eric was very helpful”
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 607 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Infinity Cruises is #4 of 5 on overall rating in this group.
607 reviews of Infinity Cruises. Filter by what matters to you.
Over a year ago
Be very careful if you use this Company. When things go wrong, as they did for my cousin and myself on our supposedly “luxury” land and cruise holiday in South Africa, you will find that Infinity Crui... See more
Over a year ago
Infinity Cruises 1st class again . After dealing with Mike for some years I was very happy to deal with Justin who has taken over from him. Such a lovely professional man and helped us all the way thr... See more
Over a year ago
Transfer from Hotel to airport did not arrive so booked a taxi from hotel. Requested Infinity Cruises refund taxi fare. This has now been 6 weeks with no meaningful response
Over a year ago
I booked a tour of India and Celebrity Cruise Mumbai to Singapore with Infinity Cruises. Bobby D. helped me book the trip whilst I was staying in Australia so he had to cope with time difference etc.... See more
Quick answers to the questions people ask most.
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
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Be very careful if you use this Company. When things go wrong, as they did for my cousin and myself on our supposedly “luxury” land and cruise holiday in South Africa, you will find that Infinity Cruises does NOT have Complaints Prceedures. You will only be able to get your complaint as far as Customer Services and they will block any complaint. In our case Customer Services stopped responding once we asked for our complaint to be forwarded to a Complaints Procedure and asked for Senior Personnel to examine our case. We had been badly let down by the poor quality and complete inappropriateness of the hotels we had been allocated by Infinity Cruise for 7 out of the 10 nights of the land part of our trip. This severely impacted on the quality and the enjoyment of these important days in our itinerary. The poor hotels, especially the last in Mauritius left us feeling cheated of the sun, sea and san experience we had been promised at the end of our holiday. I have found it impossible to contact any one at Infinity Cruises so I am now contacting ABTA with our complaint.
Infinity Cruises 1st class again . After dealing with Mike for some years I was very happy to deal with Justin who has taken over from him. Such a lovely professional man and helped us all the way through our booking experience for our next adventure, he kept in contact at all times and nothing was too much trouble, well done Justin. From 7 Ladies that like to travel.
Transfer from Hotel to airport did not arrive so booked a taxi from hotel. Requested Infinity Cruises refund taxi fare. This has now been 6 weeks with no meaningful response
I booked a tour of India and Celebrity Cruise Mumbai to Singapore with Infinity Cruises. Bobby D. helped me book the trip whilst I was staying in Australia so he had to cope with time difference etc. I had lots of questions before the holiday and Jacqui in Customer Services very patiently answered questions and helped. The hotels on the Golden Triangle tour were simply fabulous and all transfers were efficient and on time. Cruise Fabulous. I would certainly book with Infinity Cruises again - they made our holiday great 👍- thank you so much
Excellent service from Harish booking our flights for our upcoming cruise. Have used this company many times and have recommended to friends. Only thing that I’ve experienced now is that when you email customer services they don’t always get back to you.
Nothing but problems since booking- no response to emails but quickly thanked us for payment- wrong transfer information on confirmation, they are picking us up a day early from hotel in Barcelona for our cruise- still waiting to hear back after at least 6 emails being sent regarding their mistakes Company was recommended by friends we met on last cruise but not good service so far at this point wouldn't recommend to anyone or use again
We have tried to complain about the hotel following our cruise whilst away and several times since our return. We have been totally ignored. We requested a beachfront hotel due to mobility issues and this was on our booking summary but were put in a hotel a 15 minute walk away. This seriously impacted our stay. Who do we contact to get an answer
Following on from yesterdays review - After being on hold waiting to be put through to assistance for 35 minutes my booking reference - email and telephone number was taken and I was told Justin would telephone me - 30 hours on i'm still sat by the phone - so ive emailed customer services to be told they by auto reply they will get back to me in 3-5 working days or longer if busy - in emergency telephone the numer I had used and am awaiting Justins call - Why didnt I walk into a travel agents to book?
Thank you so much Eric for organising our trip! We have just come back from our amazing holiday and l just wanted to thank you for organising everything, it all went very well and we are very happy with the service you provided 😊 I have recommended Infinity to several people now and would not hesitate to contact you again in the future. This was a big trip and l was amazed how smoothly all the different aspects of it blended together, including all the transfers and hotels. Thanks once again.
Had a wonderful holiday all went well as planned and organised by Eric at Infinity Cruises. From the initial booking Eric kept me up to date and ensured that everything was in place and without doubt it did. I will definitely ask Eric to plan further cruise packages for us. The flights , transfers and hotels was first class and would recommend Infinity cruises to all my friends and family We had a great experience hassle free Many thanks to Eric and his support team making sure everything was organised and in place.10/10
Booked to go on a Caribbean cruise from Miami in Dec 24. Great service received from Justin. He tailored our cruise holiday and tried his best to find solutions to accommodate our requests, providing us with a great package and he was excellent at communicating with us and keeping us up to date with progress. Would highly recommend the pre cruise service received from Justin. Hopefully the holiday and post cruise service will be equally as great! Thanks
So many things gone wrong with our booking you wouldn't believe it now waiting for a call back from a manager, watch this space for an update.
Just back from doing Memphis - New Orleans stays and Gulf of Mexico cruise on NCL. We had a great time and can only praise Infinity for the excellent services provided. We had 3 flights both there and back with no delays, plenty of time between flights and only had to transfer cases once in Atlanta which was no problem. Amtrax train was a great way to meander down the countryside. No problems there either. The guest House at Gracelands was just gorgeous and The Pavillon in New Orleans was just amazing. Can't thank Infinity and the staff enough the choices made with Hotels and transport by them we're spot on and the service was excellent. The cruise was great too
Since writing my review , Eric has sorted my little problem and i have been informed, he , infact was on annual leave . On his return all was made good with some great advice. thank you
all went well thanks to Eric, i had to contact CS , no reply . Eric was looking into it for me but again no reply
Satisfied with service overall. Very polite and helpful. Found it very frustrating that the link in the email to pay for deposit did not work on my mobile so I had to go on my laptop to pay it. Otherwise very good service.
Second time we have used infinity. Very helpful, and simple process. Great value. Looking forward to booking with you again in the future.
incorrect and misinformation with regard to pricing and payments
Took over 5 weeks to actually secure the booking, a thread of 42 emails and numerous phone calls. We left phone messages which most of the time were ignored and Mike appeared not prepared to speak or communicate with women customers.
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
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