The Boutique Soccer
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After almost 3 months and 5 orders..
After almost 3 months and 5 orders... I want to share here a summary for the rest of the community. My first purchase order was on May 16th, very quick reply when right after I bought my first 2 jerseys I realize I forgot to specify my complete address for the delivery, I wrote them an email and they fixed the situation right away. Almost 3 weeks later I got the jerseys, I shared then my first review here about it. Second order made on June 5th and again almost 3 weeks later jerseys arrived, this time I was kind of disappointed with some of the jerseys quality issues, I shared an email with them requesting a return later that same day (June 27th) explaining with photos my case, after couple of days and some more emails as reminder I got a very collaborative reply from them on July 9th, indicating me the procedure for me to complete the return and corresponding refund. I sent the (3) jerseys back to them, one week later the refund was confirmed in my bank credit card. Meanwhile, I made 2 more orders on June 26th and July 2nd, both orders arrived together on July 21st, again some of the jerseys (4) came with quality issues, I shared the photos and email them the next day, got a reply right away confirming I can proceed with the return. Well in this case I sent them back on July 23rd and 2 failed attempts of delivery, the package is at a pickup location for them to collect since then, sadly as of today (August 07th) the refund is not yet completed... they replied me after couple of emails on July 31st apologizing for the delay on this process and that they are aware of the case, I just really hope it can be solved as soon as possible because my most concern is that the jerseys come back to me again or that I have to wait more weeks for this to be finished. And for the 5th order made on July 21st arrived today on August 7th and I am very pleased with the quality of both jerseys. At the end of 21 jerseys I bought so far, 7 had quality issues and I sent them back for a refund. Right now the only reason I rest one star from my feedback is due to the experience of the 2nd return process that has not yet finished. I am still grateful for founding this website, because they opened a new window of possibilities for me to complete my collection of football jerseys.