Ordered but never received..
Ordered but never received... Got a track and trace, wasn't home when delivered. Should be in the mailbox, nothing Found. Multiple mails has been send, no answers received. Never again!

The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
The Boutique Soccer receives mixed feedback from customers, with a significant number expressing frustration over order fulfillment and customer service. Many reviewers report issues with not receiving their orders or experiencing long delays, often without any communication from the company.
Complaints about unresponsive customer service are prevalent, with several customers stating they sent multiple emails without receiving a reply. However, there are positive remarks regarding the quality of the jerseys and the smoothness of transactions when orders are successfully completed. Some customers appreciate the timely delivery of their items and the accurate sizing guides. Overall, while the product quality garners praise, the persistent issues with order management and customer support lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth transaction and timely delivery, no issues at all”
“Ordered but never received”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 3.3 out of 5 (fair) | 1.7 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: The Boutique Soccer is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
60 reviews of The Boutique Soccer. Filter by what matters to you.
Over a year ago
Ordered but never received... Got a track and trace, wasn't home when delivered. Should be in the mailbox, nothing Found. Multiple mails has been send, no answers received. Never again!
Over a year ago
I sent the number for order 30183, please update me on what happens to my order because ive wanted this shirt for so long, please and thank you
Over a year ago
Keine Antwort auf Mails! Einfache Retoure Wunsch, meldet sich keine!
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 50% are 1–2★.
Ordered but never received... Got a track and trace, wasn't home when delivered. Should be in the mailbox, nothing Found. Multiple mails has been send, no answers received. Never again!
No good. Ordered Arsenal retro jersey for my mate in April. Came in about 5 weeks. Size is smaller than advertised. I reached out 6 times via email for a return and to get a new size. No reply. 60 buck shirt sitting in the drawer, useless. Never recommend to anyone.
I sent the number for order 30183, please update me on what happens to my order because ive wanted this shirt for so long, please and thank you
Keine Antwort auf Mails! Einfache Retoure Wunsch, meldet sich keine!
Smooth transaction and timely delivery, no issues at all.
On the 14th of november 2024 I placed an order of two jerseys, the package was supposed to arrive on the 8th of December at most. During the waiting process, I never got any updates about the package and I started to believe I would not receive anything. On the 10th of December the package arrived containing only 1 of the 2 jerseys I had ordered. I waited a couple of days to see if they had been sent in separate orders but it was not the case. Since then I have been sending emails from several accounts notifying of my problem, and providing me with my order number. In one occasion they answered quickly, but when I stated my problem and asked for either the jersey to get sent again or a reimbursement they stopped replying and there hasn't been a reply from them since then. It's been several months of me sending emails and getting back with nothing, they have completely disappeared and on their website there is no help provided neither. This is a either a big scam or a website with the poorest costumer service I've ever seen.
I haven't got my order it's been 10 days now since it's been "dispatched" i gave them 5 stars because they have everything i need and I ordered for my first time because I wanted to try it first but if everything works out then it won't be my last. Nothing to complain but waiting
Let me know please where my order is? I have the feeling that this is a scam. Order #28173
I have been waiting for a t-shirt almost for 3 months, and I didn't get even a parcel number. Not recommended. (Edited) Thank you to replay here in stead to do that after all the emails I have been sending you! The address was ok, I can get packages from China, whole Europe and Latin America without any problem with the address EXACTLY the way I wrote you. Your company is the only one with complications to do that. I really appreciate if you reply mails, and by email let me know which delivery did you used and please, the parcel nr.
Morning i am glad to report that the Barcelona Kit finally arrived . The kit is good quality and my son very happy . Summary is product is good , but be patient for it to arrive , response to trustpilot was fast when i complained . Thanks
Customer service reageert niet op e-mails, meer dan een maand geleden eerste e-mail gestuurd voor het retouneren van een besteld shirt. Nooit reactie op gehad.. ook op vervolg e-mails wordt niet gereageerd. Ze geven aan dat de reactietijd 3 tot 7 werkdagen is, inmiddels wacht ik al meer dan 20 werkdagen op een reactie..
Order 31009 can you check where it is ? Suppose to be delivered between 04 August - 24th still not here and it’s saying on the tracking that it’s waiting for next steps in transit since 19th of August… Need it here for Thursday as I’m going to Manchester on Friday and I bought it specifically for that trip. Thanks Thanks for the tracking number but who’s delivering it ? What courier company is it? Is it A Post, DHL or Fastway? Thank you
I reveived the respond of Boutique soccer on my review/complaint regarding order number 29952 on August 18th, the goods were on its way and I should receive it within few days. Still the status of the concerning order is that it is being processed (not on its way). It is a week later now and still received any goods. How reliable are these responds ....?
Arnaque ! Jamais reçu ma commande, j’ai envoyé 6 mails sans aucune réponse avec toutes les infos nécessaire .. Vous Répondez vite ici quand ça impact votre visibilité mais jamais par mail, ça serait peut être plus simple pour échanger ?
Ordered for 110€ on 31 of May 2025. Got a tracking link, my ordered stayed stuck in a pending status. It has been 3 months, I sent 3 mails to receive an update and still haven’t even received a word of answer. I feel completely scammed. Do not order from this website
Jeg bestilte en Barcelonatrøje tilbage i juni måned, som stadig ikke er leveret. Jeg har forgæves forsøgt at komme i kontakt med dem, men de svarer ikke på mails og jeg kan ikke finde et nummer at ringe på. Super dårlig oplevelse, har næsten givet op.
Product is great but packaging could be a bit sturdier.
The sizing guide was accurate and helped me get the perfect fit.
My order was processed quickly and I’m very happy with it.
Theboutiquesoccer.com is reliable and I trust them for all my soccer gear.
The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
This profile hasn't been claimed by the business owner.