Asda Mobile
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Hopeless and incompetent
Hopeless and incompetent. I switched to Asda 2 months ago because their competitors are worse than useless. Now 2 months down the line they have still been unable to transfer my old number to my new phone. I have bought a phone which is essentially useless and I am socially isolated and unable to use my phone for work as everyone is refusing to respond to my messages and calls as my phone is now showing as an unrecognised number. Two official complaints later they have sent me emails detailing the solution but they don’t work and it seems that they are unfamiliar with the phone as I am told to click on tabs and links which don’t exist on this phone. I will be taking them to court to recover the costs of the phone and contract as they cannot provide me with a correctly functioning phone and network connection