Samuel

Jan 30, 2025

Liars and cowboys.

Absolute joke. My car had storm damage that necessitated a new under tray, wheel arch liner and tyre. I've only had my car back a few days and last night whilst driving on the motorway for the first time since getting the car back the new undertray peeled away dragging along the road. I had to drive at 40MPH along the M6 to safely get off the motorway. This could have so easily caused an accident for myself or other drivers. It is beyond comprehension how they could get something so simple as attaching an undertray so wrong. When the car was collected and put on a low loader the collection driver pointed out damage to the bottom of the doors on the driver's side and stated it had been missed when they collected the car the first time. Yet again more damage that wasn't fixed first time round. If your car is due to go these clowns I'd ask your repairer to go somewhere else. ADDITIONAL INFORMATION: I was called by this company's damage assessor who claimed that the car had scratches all along the bottom of the bumper and that it wasn't possible for that damage to have been caused by the new undertray coming adrift, stating I must have run something over which ripped the new undertray out. Basically insinuating I was a liar so they could open a new claim and not fix their shoddy workmanship. I rang back and asked him to clarify where the damage was located and he told me it was the black trim on the lower part of the bumper. Unfortunately for him I have photos taken 4 days before they collected my car in December (including the META data proving time, date and location of the photo) which proves CATEGORICALLY that the damage was there from the first claim and it was something else they hadn't bothered to fix first time around. I have complained to my insurance company and also provided them with the photos proving that this company are liars. Check out the other reviews on Google and TrustPilot and you'll see this is standard practice for these cowboys.