Materials Market
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A terrible experience
A terrible experience. On May 22, I ordered a batch of timber through the company’s website and made the payment online immediately. Shortly after, I received a confirmation email for the order along with a scheduled delivery date of May 29. Unfortunately, around noon on the 29th, I received an email saying the payment had not been received, so delivery could not proceed. After checking with the bank, I discovered that the supplier had not confirmed receipt of the payment, so the bank was unable to release the funds. Once I was notified by the bank, I immediately informed the supplier via email. However, to my surprise, on the morning of May 30, I received another email stating: “Unfortunately, the status of your order shows as ‘expired paid’,” and they would not proceed with the delivery. I was asked to place a new order only after I receive the refund from the bank. Based on my estimation, it will take at least three weeks before I can receive the goods—this has severely disrupted my plans. Why is the administration of this company so disorganized? Customers should seriously consider this before placing an order.