Renewell Water
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Scheduling…
Scheduling appointment was very frustrating. when I responded to the initial suggestion of Wednesday October 23rd, I was told that all slots had been taken and I have no argument with that. I was offered Thursday October 31st as an alternative and I explained that Thursdays never suit me. I was subsequently given an appointment for Wednesday November 6th but then had a message asking if Thursday November 7th would suit even though the message acknowledged that I had said Thursdays never suit. As a result I had to phone on Wednesday morning to clarify when the proposed appointment would be. The appointment on Wednesday at 4pm was confirmed. I was also told that I would receive a phone call before the engineer arrived. I received a phone call about 3.30 when the service engineer was already in my driveway. Service itself was fast and efficient,