Tesla
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I had the worst experience with Tesla
I had the worst experience with Tesla, particularly at their Stockport showroom, and I feel compelled to share it. On August 11th, I visited the showroom for a used car event after receiving an invitation. Unfortunately, it turned out to be a complete disaster. Upon arrival, there was no one to greet or assist me. After waiting for 10 minutes, I noticed a Tesla employee, Marcello, outside. When I waved to get his attention, he briefly pointed out three used cars that were on sale and didn’t even offer a test drive or to unlock the cars for a closer look. Despite this, I was interested in a Tesla Model Y, but instead of letting me inspect the car, Marcello insisted I put down a £200 deposit. I expressed concern about the non-refundable nature of the deposit, but Marcello assured me that since I was local and buying from the Stockport showroom, the deposit would be refundable if I changed my mind. Unfortunately, I was unable to secure a reasonable trade-in value for my current car and decided not to proceed with the Tesla purchase. On August 19th, I informed Marcello of my decision, and he assured me that my deposit would be refunded. He even sent a message saying, "The order has been cancelled and the refund process has started. It just needs to be approved, which should happen in a few hours. The money should be back with you within 10-14 working days." Fast forward to August 30th, and the refund still hadn’t been processed. I sent Marcello a polite message inquiring about the refund and received a shocking reply from Tesla stating, "The deposit is non-refundable as per the order agreement. No refund has been processed." This was completely contrary to what Marcello had assured me. I tried to resolve the issue by calling Tesla’s contact number, but it was a nightmare. After waiting 35 minutes, I finally spoke to someone named Jay, who was utterly unhelpful. He informed me that Marcello was working but refused to assist me further, simply telling me to wait for Marcello to call back without any guarantee of when that would happen. Frustrated, I called again later and spoke with Tilda, who was slightly more helpful. She confirmed that Marcello and his showroom manager were off that day, but she would try to process the refund. Despite her promises, I heard nothing back. By August 31st, after several follow-ups, I still had no response. I'm now planning to visit the Stockport store in person to address this issue face-to-face. This experience has been utterly disgusting. I’ve always wanted to buy a Tesla Model Y and was initially excited about the prospect. However, after dealing with this incompetent and unresponsive team, I’m relieved I didn’t go through with the purchase. If their customer service is this abysmal before buying a car, I can’t imagine what it would be like if something went wrong with the vehicle. Save yourself the headache and avoid Tesla Stockport at all costs. They are nothing but a group of thieves with zero regard for their customers.