Skywings Travel
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Never booking through them again
Found the flights via search engine, was contacted by agent after I abandoned checkout when no baggage was available. He offered me the baggage at an extra cost and I asked if this was the upgraded seat, i was told my ticket would be fully refundable and changeable. I paid and booked the flights, then went direct to Iberia and could have got the it cheaper, he had not taken the upgraded option as I had asked, then I asked to get a refund and was told the flights are not refundable at all. I asked them to confirm my baggage on the last leg of my flight and they still haven't got back to me with the passwords needed to access the 3rd party website to check this. A complete con agency, really regretting my decision and expect many of these reviews are written by the staff judging by the poor spelling and grammar which I didn't realise at first glance. I would not recommend this agency. Wishing I had just booked directly like I normally do.