Zoro
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Extremely disappointed and frustrated!
The item that I needed was for a project underway, so I called Zoro.com and spoke to a woman to verify they had the item in stock and could ship promptly. She checked (took a minute or two) and then told me, "Yes we have them and they will ship within two days of you placing an order." So I ordered immediately. After a week of waiting, not only had they not shipped, but the website said my order was "Still Processing". I called and without mentioning my order, I asked another woman about availability of this item. She took a minute or too and I heard keys clicking in the background, and she said (as if scripted), "Yes we have them and they will ship within two days of you placing an order." This was a bold lie, obviously. I asked her then about my order and she seemed flustered and couldn't find or provide any updated on shipping, etc. I asked to cancel the order and she said it will take TWO DAYS FOR A COMMITTEE TO APPROVE THE CANCELLATION. In the meantime, I needed to order from somewhere else to keep my project on track. This is a horrible company that lies to their customers. 6/24/25 - this is a reply to Zoro’s reply (below) - what a joke! I provided all the detail you need. Look at other reviews too! Just stop LYING to your customers, it’s that simple!